Insight

Research & whitepapers

When it comes to testing, we agree with the great DM copywriter John Caples who wrote that you should "treat every ad as an ongoing test of what has been learned before" and "be ready to adapt when something new works better, or something new stops working".

In addition to the insight gained from more than seven years of testing and learning from different media placements and creative ideas, we've also conducted our own primary research. We've used research to flesh out more about how consumers really think about digital marketing. Here are some recent reports:

Brand bidding on Google - a two month review

Google's changes to brand protection in the UK were highly controversial - but two months on from their introduction we find the competitive brand bidding is the exception rather than the rule.

Establishing trust online

Research establishes that user reviews are the most trusted information source online

Booking holidays and flights online

What is the opportunity for travel companies selling online?

The influence of online advertising on search

Online advertising may be generating more traffic through search than by direct clicks on banners

User attitudes to search

How do experienced Internet users feel about search engines? How many words do they use per search? Do they think that search is getting more or less relevant?

Blogs

Here's a selection of recent blog posts by people at Harvest so you can see what we're thinking, worrying and grumbling about. We're an opinionated bunch - please bear in mind that not all these opinions are shared by Harvest Digital.

Knowing Audiences - Urban NerdsAugust 28, 2008 by Numetrick

I recently stepped outside of the Oxford Circus tube station and for some reason a power box fixed to a wall caught my attention. Well actually it was the collage of really cool stickers plastered all over the box that fixed my eyes.

One particular one stuck that out was Urban Nerds, what a cool logo I thought to my-self. Also what a great place to position your brand, trendy West-End of London where all the fashion-conscious work and pass through everyday.

It would be expensive to buy some quality outdoor advertising in a location like this, however to the right people a small sticker is enough to draw the right attention.

I got to the office and decided to Google the brand name, they’re an underground group of hip-hop DJ’s. I dug deeper and in Facebook they have 2493 fans. Good work! They also seem to be using the group to post news releases and market their gigs and activities. Their website also seems to have the right look, feel and functionality for the audience they’re trying to reach.

What I like about the whole approach to their marketing is that it is clever through both offline and online, the advertiser really knows their audience and how to target them.

Whether this marketing strategy was well thought out or combined on the off chance through luck we do not know. Brands need to be innovative across whole their whole advertising schedule if they want social media strategies to work to their fullest extent.

Brands going down the social networking route should also be working to do something innovative with their offline activity too. It’s no good trying to appear informal, cool and helpful within a social networking environment if your offline advertising screams uniform above the line communication, people see this first and then become dismissive of any social media/networking initiatives introduced to them at later stages.

People have always preached uniformity across holistic marketing campaigns when it comes to messaging and approach, the introduction of social media/networking to a businesses marketing mix should not change this.

If your goal is too seek maximum benefits from social media then other parts of your marketing mix should be geared to support this.

For example if your goal is to help people via posting information into relevant social network groups then ensure your offline media communicates a message of how your brand is geared towards helping people, with this pre-notification people in social environments will receive your contributions with more warmth and engage with initiatives more positively.

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Brands start using the iPhone as a marketing toolAugust 27, 2008 by Numetrick























I’ve had my iphone for just over a month now and I’ve been looking at all the clever things you can do with it. Facebook, twitter, wordpress and IM are all now accessible via my handset.

With all the technology available I was keen to see which large brands would have a hit with using iphone as marketing tool. Well it turns out it’s Audi with their A4 driving challenge game.

It has become the second most popular download from the Apple free apps store. The game uses iPhone motion sensor technology to provide a game which people will keep playing time and time again, a great way to keep people engaged!

Also well done to Carling who put together iPint, lots of virtual drinking fun here…but can we please stop placing an “i” before every single iPhone app.

I’m yet to see any non-digital brands put really useful brand utilities within the free apps store, I guess it’s only a matter of time.

Over a year ago brands were competing over widgets and now thanks to the iPhone and the halo effect it’s had on the rest of the mobile market I am sure we will see brands run to provide the best mobile brand utility, not just for the iPhone but the generation of other handsets posing to be iPhone alternatives.

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A tasty nav...August 27, 2008 by pibbers

...recently brought to my attention on epicurious.com

The horizontal nav features your usual rollover-and-drop-down type interactivity. Nicely done with the added bonus of having a regularly changing 'featured item' underneath it that might be of interest.


Yummy!

However, the surprise happens when you click the little arrow to the right of the category name....et voila.... all the navigation under that category is shown in one fell swoop.

A nice way to personalise the navigation to suit the user's individual tastes.

Now, all this talk of food is making me hungry.

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Dawdlr - Lifestreaming for the trendiesAugust 27, 2008 by Numetrick


dawdlr is a I service that I stumbled upon a little while ago; however, I had my interest rekindled by a mention of it in DotNet. I like this app it’s realistic…its lifestreaming at a slower pace, a kind of twitter for those that don’t really care that much.

I believe it comes from the Tumblr family hence the dawdlr.tumblr.com URL and the attention to good design.

Dawdlr I believe is the twitter for the Tate goers and appreciators of all things which are slightly arty. The update is due on the 21st of Nov and I look forward to what it brings us.

Dawdlr team if you’re listening keep up the good work on design it really is a USP as there are so many twitter clones about!

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Reading 2008August 27, 2008 by gemmabardsley


Backpack loaded, tent packed and Strongbow in tow, off me and Pace went to Reading 2008. After a horrific walk from the car, with what felt like my lifetime belongings on my back, we finally pitched up at Y7 across from some ‘Skins-esque’ teenagers. Being on a fire lane we were sceptical about our tents’ survival, which probably explains our inefficient tent erecting skills and the puddle of water our clothes were sat in on Sunday morning. But hey, apart from this our friendly neighbours were a lovely lot and awesome entertainment.

So, the important stuff, Rage Against The Machine, the core reason I bought a ticket were Friday night’s headliners. I prepared with an awesome set from Dizzee Rascal, a really fun Biffy Clyro set (although only one old song, let down) a snippet of MGMT and my guilty pleasure The Teenagers (what can I say I love his French-English accent). Also an energetic, envy inducing set from Late Of the Pier (they are so goddamn young).

Catching the end of a boring outing from Queens of the Stone Age only heightened everyone’s anticipation for RATM; they did not disappoint.
Unfortunately, RATM only agreed to play if there was no filming of their performances. Gutted I wont be able to relive the experience back (plus I was at the front so I might have been able to spot my sweat drenched self) but hey, I get their point. The message they sent out would of been ripped apart in the BBC editing booth! It was easily the highlight of my weekend, and I have the trophy bruises to show for it.

On to Saturday which was a marathon of acts all day in the blazing sun starting with Santogold, The Subways, and Dirty Pretty Things (who were rubbish). Then We Are Scientists played a happy set and did an awesome cover of Ace of Base whilst I sat sipping a cup of Gaymers. Before the evening took off it was back to the tent for some cheeky drinks (best thing about camping close to the entrance) then onto see Foals, Bloc Party and the main biggie of the night Gallows. Gallows definitely come second on my list of highlights after RATM and we managed to catch the end of The Manics’ Design for Life. All in all a pretty damn good Saturday!

Woke up Sunday morning to a puddle of water in the tent. Am so dirty by this point I don’t mind too much, clean it up and make coffee on the stove – might start drinking coffee with condensed milk all the time. Caught a bit of Robots in Disguise then onto Black Tide who (I think) were the find of the festival. Four kids from Miami who know how to play their instruments really really well!

There was a rumour spreading around the festival that a band calling themselves ‘The FF’ers’ were in fact, the Foo Fighters. So off to the tiny Introducing Stage and half of the Festival went, only to be greeted by an actual band called the FF’ers. The question is, was this rumour a PR stunt by the band or a genuine mix up? If it was a PR stunt, was it any good? More on this later though. Suffice to say we were all pretty gutted, and they paid a hefty price either way.

Off to Crystal Castles I went then more camp drinks before a classic set from Tenacious D. I love Jack Black! For the final slot of the weekend, I watched half of Metallica for the simple fact they are rock icons and then caught The Kills set, Kate Moss in tow. Weekend ended with riots, fires, queuing and the echo of ‘Dive on tents!’

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more coversAugust 26, 2008 by Ellie

More book covers, this time of the vintage variety.
Its pretty much acejet170's fault that I developed a sudden penchant for old Penguins. I love looking at how different designers introduced new rules to create families of books over the decades. Many of them feel so contemporary... a good 50 years after they were published.



Left: Birds of the Sea by R.M. Lockley, published 1945, Cover Designed by Enid Marx, who it turns out was a textile designer, illustrator and expert in wood block printing.

Right: Flowers of the Woods by E.J. Salisbury published 1946, Cover Designed by Rosmary and Clifford Ellis, who did these lovely posters for London Underground in the 1930's.



Left: Poisonous Fingi by John Ramsbottom, Published 1945, Cover designed by Joy Jarvis. I would love to find out more about this designer, but so far have come up empty handed..

Right: Penguin Modern Stories 3, Published 1969, Cover designed by David Pelham. read more about Pelham's history with Penguin on the CR blog

More to follow one day...

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customer experience is everywhereAugust 21, 2008 by ginger james-royle

When at a shin-dig just the other week about 7 people, other than myself, were talking the talk about the importance of designing good customer experiences.


Admittedly, approximately 99% of the people at the party were in the creative industry in one way or another but I was still quite surprised to hear these golden words on so many lips.  I have been an advocate of designing customer experiences for over 8 years and I have not encountered a similar scenario - is customer experience becoming the buzz word?

I take some heart in this as it makes my quest easier if customer experience design becomes main stream - take The Yard Creative for instance, a young and fun commercial interior design agency - their USP is all about designing with customers in mind. A great way to make your business stand out from the rest.


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Fabulous femalesAugust 21, 2008 by Ellie


Just steped into foyles and had to use all my will power to stop myself buying all of these

Modern classics, written by women with covers by female textile designers. They look ace.

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URL fun with The Ever ProjectAugust 20, 2008 by Numetrick

Well thanks to Seth’s tip yesterday (yes people Seth Godin, quite a surreal sentence I know) I decided to check out ever.com or The Ever Project as it’s officially called.

It kicked off towards the latter end of last year and it uses most of the known Squidoo functionality, this is great for people who are already avid users of Sqidoo .

The USP of the site has to be the game play it provides. Firstly you sit there for a good 10 minutes or so playing about with all the possible url combinations. You’re then left to hunt the web to find facts in order to justify what your chosen URL claims.

Real novelty factors, and I can see a younger demographic getting into the whole Squidoo system early on in their web years. This is not only because of the novelty features, the existing lenses shown on the homepage scream good CTR’s:

Sexiest.cheerleader.ever.com
largest.hamburger.ever.com

Who wouldn’t be tempted to click through to those URL’s? Just to check out the claims out and have a good chuckle if not anything else. Ever.Com has been around for just under a year and there already seems to be quite a significant community building up around it.

cutest.chick.ever
is my url

I’m keen to see how the ever-lenses perform in natural search results and how much weighting Google gives the unique URL’s. Some URL combinations might be worth gold dust, and the ability to add a 1000 chars leaves good room for optimised text also.

I did some playing with Google suggest and it can act as a handy to tool to help you pick URL’s.

Interesting times ahead for The Ever Project.

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